Sorry to hear it hasn't worked out. Changing manually would be okay if they could let you set a profile for each situation and then just change from profile to profile without changing the internal settings.
When you said you had an appointment, did that mean a remote appointment on-line or were they supposed to come and meet you to do the set-up?
There is no excuse for making an appointment and not showing and your experience tells me that proggie is destined to fail.
Thanks for posting though....
SteveTaz