[stevetaz]

If you have upgraded to OS 4.5, but are not seeing HTML email….

You may have to enable the updated BIS functions. From your BlackBerry handheld or your PC:
-Log into your providers BIS site > select Resend Service Books
NOTE: You should receive a new Successful Registration message if the updated Service Books were sent and received.

Configure your email for HTML:
-On your handheld > Messages folder > Menu key (left of trackball) > Options > Email Settings > Enable HTML Email > YES > Download Images Automatically > Yes
NOTE: If you don't see “Enable HTML Email” and “Download Images Automatically” your service books have probably not been updated. You may need to do a Hard Reset on your BlackBerry. Remove the battery with the device ON, count to twenty, and replace the battery. It will take several minutes to restore and be ready to use. A battery pull is recommended to fix many issues with BlackBerrys.

Blackberry HTML Email is not generally configurable to automatically download images on a handheld. This means you will have to manually call for images in every email that includes them.
-Open an email > Menu key > Get Images > YES to the warning "Internet Images Can Expose…blah, blah, blah
NOTE: Some users report that their device does automatically download images. As of this writing I am not sure why and I suppose something will become evident at some point.

SteveTaz