90 day email/calender retention and problem opening inbox folders.

[bendernyc]

Hi folks. I currently have a really perplexing and understanding problem for a client of mine. At first he had a tmobile blackberry 8800 running version 4.2.1.74. We are also running a blackberry enterprise server. His issue is that he sets both calendar and email retention for 90 days. The email only goes back a few weeks as well as the calendar. We proceeded to upgrade him to a Blackberry 8820 running verision 4.2.2.193, and we are having the exact same issue. Alternatively, the user can not see allof thier data when they try to view an email folder on thier unit. Some work, some done, none have all items pertaining to the folder being accessed. Now here is where it gets weird. For the heck of it, I tried using an older blackberry we had laying around (an 8700 with version 4.10.284, and what did ya know, everything came through, all 90 days worth. Sure the DST was an issue but this really confused me.

If someone here can please guide me on either making (prefererbly) the 8820, and/or both the 8800 we would be most grateful. I do know we are not running the latest version of Blackberry Enterprise Server, but we have other 8800 models running just fine with the same retention settings and version number (4.2.1.74)

I've heard that downgrading helps but would need to know if we did that would it effect GPS usage and of of course the dreaded DST issue usage. I would update the server but my superioirs do not with to do so at this time. Again, any assistance or ideas on this would be most greatful. Thank you for your attention. - Chris

[stevetaz]

Hi and welcome to EB:

You might be experiencing a memory issue and deleting information to cope.

How much free memory does the device show as available? Options > Status

SteveTaz

[bendernyc]

There is plenty of memory left. We even tried reducing his mailbox size, which is less than the other users now and it is still not working. And its 2 blackberries, and it works fine on the 8700. Thx - Chris

[stevetaz]

Could you just post what is plenty of memory. I have found the 8830 can start to act funky when the free memory drops below 10mb, which seems like it should be plenty.

Can you clarify what you mean by downgrading would solve it? Do you mean the device (back to the 8700?), the software version or the server software version? It does look like the device software version is pretty current.

I assume you have tried the basic hard reset (battery pull with the handheld on, count to 20 and replace the battery)? Have you tried resending the service books? I also assume all of the devices are on the same IT policy.

I will think about the issue and search around in the interim....

SteveTaz

[stevetaz]

Take a look at this thread over at the site you didn't get any response from. In particular, post #s 5, 6, 8 and 17.

This may answer what you are seeing, but I am not sure why the 8700 is getting all 90 days worth. Did that device actually have some of the old mail on it already? Do you have a storage folder that perhaps the 8700 is mapped to that the 8800 is not?

SteveTaz

[TumTum]

What kind of calendar are you linking it to? Outlook? Gmail?