backing up bold

[joenatanz]

i am using desktop manager v4.7 i used to be able to back up my phone (last week) but now when its bacing up when it tres to backup the message kist options it says "error backing up databases"... i was wondering how i can back up my bold



btw.... im using windows

[stevetaz]

i am using desktop manager v4.7 i used to be able to back up my phone (last week) but now when its bacing up when it tres to backup the message kist options it says "error backing up databases"... i was wondering how i can back up my bold

btw.... im using windows

joe, it sounds like you may have corrupted data or possibly a bad contact or something similar.

Does it fail at the same point every time? Can you see what that point is, a contact or calendar item or something?

[joenatanz]

yes it fails at the same point every time it happens when its backing up the message list options

[stevetaz]

Since it last backed up successfully and now have you received any messages with attachments such as emails, MMS, etc?

If you go to the advanced tab for DM and check all except the messages to be backed up, does the backup complete?

[joenatanz]

how do i do that?

[stevetaz]

how do i do that?

How do you do what? This?
If you go to the advanced tab for DM and check all except the messages to be backed up, does the backup complete?

When you start up DM > Advanced > You should see a list of all the databases on your device listed on the right side and select the Messages one and choose that to not back up.

Also, you could Select the Backup Option in DM (left side?) > Options > Look for Backup all except Messages > Go back to DM screen and select Backup.

I can't see the exact lists of databases as mine is set for all wireless backup on a BES system so this is from memory....

You are looking to br able to back up everything except the Messages Database.

[joenatanz]

when i click on the databases, there is no checkbox next to it for me to make it no back it up

[stevetaz]

How about the second method?

Also, you could Select the Backup Option in DM (left side?) > Options > Look for Backup all except Messages > Go back to DM screen and select Backup.

[joenatanz]

second method...i still get the error message

[joenatanz]

i found the solution.... you have to clear the browsers cache... now it works, just one more question non related to this topic though when i insert my memory card it says that it is encrypted how do i take this encryption off?