Bold Trackball Audio not working

[ColoradoBB]

Hi. My first post here. Hope someone can help. I did a search on the topic and got no hits. I have problems with the trackball "click" option not supplying sound via the speaker. I don't want just the click on the hw of the trackball. It was giving a sw based sound that I prefer to have, but then suddenly stopped after doing an upgrade on the phone. Even before the upgrade it was hit or miss. I've tried speaking to my AT&T carrier and searched all over the Blackberry and Crackberry websites, not to mention Google and can't seem to get an explanation or a fix for this. Anyone????

[stevetaz]

Hi ColoradoBB and welcome to EB:

I have to ask if you have checked to see if the preset changed after the upgrade? Options > Screen/Keyboard > Trackball > Audible Roll > Is it set to Click?

If that is set properly, can you post what OS you were on and what OS version you upgraded to? Was the upgrade done for a specific reason? If the trackball click is important have you considered downgrading back to see if the audible roll is restored?

Thanks for registering and please visit and post often....

[ColoradoBB]

Hello stevetaz,

Thanks for taking the time to reply. The setting has not changed. I mess with that function often enough to have checked. As far as the OS, I apologize that I cannot remember what OS it was at. I got a pop up window saying there was an upgrade available, which I normally am suspicious of and research before going ahead with. This time, I chose to take the upgrade and am now running OS v4.6.0.297. I think it's a sw bug. My first Bold did this too. I returned the phone, got a new one and it worked off and on and now if one of the "off" times. I can't get it to work. I removed (de-installed) as many apps as I could that I thought could be the culprits. I made sure I was not running any background apps, such as facebook, etc. Nothing seems to work!

Any other ideas??

Thanks again!

[stevetaz]

The .297 was supposed to fix a number of bugs including memory management so if you find the Bold to be running well I would think hard about downgrading just for a clicking noise.

I really never paid attention and I just tried it as Mute and Click and frankly, I can't tell the difference. I am not sure if mine ever made a noise.

If it is that important you might experiment with different Theme versions as sometimes these kind of problems can show in one theme but not another.

Is it that important?

[ColoradoBB]

stevetaz,

Thanks so much for the great replies. I can tell that your click option is not working either. It's not actually a "click" that you should be hearing. That "click" is simply a hw sound coming from the actual trackball mechanism. What I had and cannot get back was an actual sound from the speaker that was more like a "thump" sound. lol. This is getting silly. But yes, it's that important to me to get it back.
I think you hit on something with the themes. I think stuff I'm downloading from either my photo file or from the internet and then using at a home screen might not be agreeing with the computer system of the phone, if you will. One it sort of messes with the theme profile, it may sort of "break" it.
I'm not too technical, so apologies if I can't really explain it clearly, but the sound is very helpful and actually aids in my productivity. Don't ask me why, but when I can hear what I'm doing, it saves me time. I'm quite sure this may be why they created this function and why they give you the choice. It's a very audible sound, not one that you would have to put the phone up to your ear to hear.

I don't like the keypad sound option at all, so it's not that I want my phone to be a chatter box that distracts everyone. The sound that the trackball makes when it's working correctly on the "click" option is very easy on the ear and I love it. I want it back! I tried changing the home screen backdrop, as it did occur to me that I had changed it recently and thought maybe that was the issue, but low and behold, that was not a fix. I also tried reverting back to a pre-installed theme and that didn't fix it either, but I feel we're getting closer to the issue. I think it's something to do with either the theme, or even more likely, using a picture for your background that may not be set up correctly to use on the phone. Maybe it messes with the sw somewhere in the system. If ANYONE out there can try the click option and tell me if they can get the actual THUMP sound to come out of the speaker and not just the little tiny click sound on the roller ball, I would be THRILLED to hear about it, just to know it actually works for SOMEONE!

Thanks so much for taking the time to try to help me figure this one out. If you come with anything, I'd love to here it!
P.S. After putting the phone up to my ear the "click" may be coming from the speaker too but it's not the sound I was hoping to get back. It's more of a "thump". I swear, I'm not crazy! LOL