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This is a discussion on Not getting emails within the BlackBerry Pearl category of our BlackBerry Forums; I used to get mail on my BB Pearl, but it stopped all of sudden, No mail from Hotmail, None ...
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Old 04-16-2009, 06:57 PM   #1 (permalink)
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Default Not getting emails

I used to get mail on my BB Pearl, but it stopped all of sudden, No mail from Hotmail, None from Outlook..or windows live mail..any idea? i checked msn mobile and i am set up to get email from my hotmail.
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Old 04-16-2009, 07:06 PM   #2 (permalink)
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Welcome to EB.

There are a few things to try:
1. Battery pull
2. Go to Options, Advanced Options, Host Routing Table, BB Button/Menu key, Register now.
3. Go to your carrier's BIS site and login, and then on the left, click on Service Books, and then send them to your device. To go to your carrier's BIS site, in case you're unaware of where to go to, click here. There's a list of links to all the different carrier BIS sites.

Try those things and see if it starts working again.
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Last edited by Sav; 04-16-2009 at 07:10 PM.. Reason: Added link to carrier BIS site
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Old 04-16-2009, 07:07 PM   #3 (permalink)
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Originally Posted by Sinnaminn View Post
I used to get mail on my BB Pearl, but it stopped all of sudden, No mail from Hotmail, None from Outlook..or windows live mail..any idea? i checked msn mobile and i am set up to get email from my hotmail.
Hi and welcome to EB:

First thing to do is to do a Battery Pull....with the device on, pull the battery, count to twenty and replace. Let it boot up and see if the mail restarts.

If not, Go to Options > Advanced Options > Host Routing Table > BB Menu key > Register Now

Then go to your carrier's BIS site, log on and look for an option to Resend Service Books.

You should see a Registration Successful message when restored.

Enjoy your time with us...Visit and post often...
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Old 04-16-2009, 07:08 PM   #4 (permalink)
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Fast fingers Sav....
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Phone: 8330m Curve (Red)
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BB History: New as of 03/19/2008 - 8830 ---> 8330m
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Old 04-16-2009, 07:09 PM   #5 (permalink)
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Originally Posted by stevetaz View Post
Fast fingers Sav....
Hehe, I was typing fast. I knew someone else would be typing that up. Nice to see we're both on the same page (info).
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Old 04-16-2009, 07:14 PM   #6 (permalink)
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what is BIS site? I know im so blonde lol
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Old 04-16-2009, 07:19 PM   #7 (permalink)
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Originally Posted by Sinnaminn View Post
what is BIS site? I know im so blonde lol
Visit here and scroll down. You will find a link to Rogers.
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If you want a toy, get an iPhone....If you want a tool, get a BlackBerry....

Tact Is For People Who Aren't Witty Enough To Be Sarcastic

"...mercy to the guilty is cruelty to the innocent..."

Adam Smith
The Theory of the Moral Sentiments


Phone: 8330m Curve (Red)
Carrier: Sprint
BB History: New as of 03/19/2008 - 8830 ---> 8330m
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Old 04-16-2009, 07:29 PM   #8 (permalink)
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Default Yay

Thank you so much it worked. you all are amazing! lol
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Old 04-16-2009, 07:30 PM   #9 (permalink)
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Originally Posted by Sinnaminn View Post
Thank you so much it worked. you all are amazing! lol
Good to hear and now you just have to come back...
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SteveTaz

If you want a toy, get an iPhone....If you want a tool, get a BlackBerry....

Tact Is For People Who Aren't Witty Enough To Be Sarcastic

"...mercy to the guilty is cruelty to the innocent..."

Adam Smith
The Theory of the Moral Sentiments


Phone: 8330m Curve (Red)
Carrier: Sprint
BB History: New as of 03/19/2008 - 8830 ---> 8330m
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Old 04-16-2009, 07:40 PM   #10 (permalink)
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Yes, definitely stick around.
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